FAQ

Getting started at MoonPrize Casino is straightforward and designed for players across eligible US states. To create an account, simply visit our homepage and click the sign-up button. You'll need to provide basic details like your email, a secure password, and some personal info for verification. Once registered, verify your email to activate your account and claim the automatic no-deposit welcome bonus of 200,000 Gold Coins and 0.3 Sweeps Coins. It's that easy—no complicated steps required. If you're in a restricted state like California or New York, unfortunately, you won't be able to join due to local regulations. We recommend double-checking our terms for the full list of eligible areas. For any setup issues, our support team can guide you through it via live chat. Remember, we enforce a one-account-per-person rule to keep things fair, so stick to a single profile to avoid any bonus forfeitures.

Bonuses at MoonPrize Casino are all about adding extra value without overpromising results. Our welcome offer kicks in automatically after registration and email verification, giving you 200,000 Gold Coins and 0.3 Sweeps Coins to explore games right away. We also have first-purchase deals, like the Moon Sale options: snag 200,000 GC plus 20 free SC for $15.99, or go bigger with 403,000 GC and 40 free SC for $30.99. These are opt-in packages available in our store. Daily login rewards vary but often include a mix of Gold Coins and Sweeps Coins—just claim them from the lobby every 24 hours. For free spins, check the $9.99 bundle that includes 250,000 GC, 10 free SC, and 75 spins at 0.20 SC each. All bonuses come with clear terms, like playing through Sweeps Coins once before redemption, and they expire after 90 days of inactivity. Always review the details to make the most of them responsibly.

No deposit bonuses are a highlight at MoonPrize Casino, letting you play without spending upfront. The sign-up bonus delivers 200,000 Gold Coins and 0.3 Sweeps Coins automatically once you verify your email—no codes needed. It's perfect for testing slots from providers like NoLimit City or table games from Evolution Gaming. We don't require special codes for this offer, but keep an eye on promotions for any limited-time extras. If you're eligible via the mail-in request (AMOE), send a handwritten card to Moon Prize, PO Box #137, Watertown NY 13601, for 2 Sweeps Coins per valid entry. Limit one per envelope, and include your unique code from your account. This method ensures everyone has a fair shot, even without purchases. Just note the restrictions for states like Idaho or Washington.

Handling money at MoonPrize Casino is secure and user-friendly, with options tailored for US players. Deposits start with methods like ACH, MasterCard, PayPal, or Visa—all in USD for convenience. Simply head to the cashier section after logging in, choose your method, and follow the prompts. Minimums are low to get you playing fast, and funds appear almost instantly for most options. For withdrawals, or redemptions, you'll need at least 100 Sweeps Coins (worth $100) after meeting the 1x playthrough. Daily limits cap at $10,000, though New York residents face a $5,000 period cap—verify your state eligibility first. Processing requires identity verification, so have your docs ready. Payouts go through trusted channels, ensuring your info stays protected. If issues arise, contact support for quick resolution.

Wagering requirements at MoonPrize Casino keep things fair and straightforward. For Sweeps Coins from bonuses, you must play them through at least once (1x) before they're eligible for redemption. This applies to offers like the welcome bonus or daily rewards—it's not about guaranteeing wins but ensuring active play. Gold Coins don't have wagering tied to real-money redemptions since they're for fun mode. Contribution rates are simple: most games count fully toward the requirement. If you're using the first-purchase bundles, the free SC included follows the same rule. Track your progress in your account dashboard, and remember, bonuses expire after 90 days without login. This setup encourages enjoyable gaming without unnecessary complexity.

MoonPrize Casino is fully optimized for mobile devices, so you can enjoy our games on the go without downloading an app. Just access the site via your smartphone or tablet's browser—it's compatible with iOS and Android for a smooth experience. You'll have full access to slots from Red Tiger Gaming, live dealer tables from Evolution, and more, all scaling perfectly to your screen. No special setup is needed; log in as usual to claim bonuses or make deposits. If you encounter any glitches, try clearing your cache or switching networks. Our mobile platform supports all features, including customer support chat, ensuring you never miss out whether you're at home or out and about.

Our game library at MoonPrize Casino features hundreds of titles from leading providers like NetEnt, Big Time Gaming, and Playson. Dive into popular slots, blackjack, roulette, poker, and craps, plus live dealer options from Evolution Gaming for that real-casino feel. We focus on US favorites, with no "fruit machines"—just classic and modern slots. New additions from Booming Games or Evoplay keep things fresh, and you can filter by provider or type. All games are available in fun mode with Gold Coins or sweeps mode with SC. Availability depends on your location, but eligible players get the full lineup. If a game isn't loading, check your connection or reach out to support.

MoonPrize Casino operates under strict standards to ensure fairness for US players in permitted states. While we don't hold a traditional gambling license, we adhere to sweepstakes laws, allowing legal play in areas excluding restricted states like Nevada or Michigan. Our games use certified RNGs from providers like Bgaming, guaranteeing random outcomes. We prioritize transparency with clear terms and independent audits. This setup lets you enjoy sweeps-style gaming without the risks of unregulated sites. For more on our operations, review our terms page. Rest assured, we're committed to a safe, legal environment where every spin is fair.

Verification, or KYC, is a quick step at MoonPrize Casino to secure your account and enable redemptions. You'll need to submit ID like a driver's license, proof of address, and possibly a selfie during your first withdrawal request. It's required before cashing out at least 100 Sweeps Coins. The process usually takes 24-48 hours once documents are uploaded via your account settings. We use this to prevent fraud and comply with regulations. If you're in Canada (excluding Quebec or Ontario), similar rules apply. Delays? Our support team can help expedite. It's a one-time thing for most players, making future transactions smoother.

Running into technical hiccups at MoonPrize Casino? Start with basics: clear your browser cache, update your app or software, and ensure a stable internet connection. Common issues like games not loading often stem from outdated browsers—try Chrome or Firefox for best results. For login problems, reset your password via the "forgot password" link. If bonuses aren't crediting, verify your email and check eligibility. Our live chat support is available for real-time help, or email support@moonprizecasino.com with details like your device and error messages. We aim to resolve most issues quickly so you can get back to the action.

At MoonPrize Casino, responsible gambling is key to a positive experience. We offer tools like self-exclusion options, deposit limits, and session timers to help you stay in control. Set these in your account settings to match your comfort level. If gaming feels overwhelming, access resources like helplines or take a break. We don't encourage excessive play—remember, it's about fun, not finances. For US players, check state-specific support. Our terms promote safe habits, and support can guide you to additional help if needed.

Security is paramount at MoonPrize Casino, with advanced encryption protecting your personal and financial info. We use SSL technology for all transactions, ensuring data stays private during deposits via PayPal or Visa. Regular audits and compliance with data protection standards add extra layers of safety. We never share your details without consent, and our privacy policy outlines everything clearly. For peace of mind, enable two-factor authentication in your settings. If you suspect any breach, contact us immediately. This robust setup lets you focus on the games, knowing your information is secure.