Support

At MoonPrize Casino, we know that questions can pop up anytime, whether you're spinning the reels on thrilling slots like Tsar Wars Slots or diving into classic action with Jack Hammer Slots. That's why our support team is geared up to help you navigate everything from account setups to gameplay glitches. We're all about making your experience smooth and enjoyable, so don't hesitate to reach out—we're here for you.

Dive into Lightning-Fast Live Chat Support

Need quick answers while you're in the middle of a session? Our live chat feature is your go-to for instant help. Available 24/7, it connects you directly with a friendly support agent who can tackle issues on the spot, like clarifying bonus terms or troubleshooting a deposit via ACH, MasterCard, PayPal, or Visa. Most chats get resolved in under five minutes, so you can get back to chasing those wins without missing a beat.

Think about it: you're eyeing that welcome bonus of 200,000 Gold Coins plus 0.3 Sweeps Coins, and something doesn't click. Just fire up the chat, and we'll sort it out pronto. It's designed for those moments when you want real-time guidance without the wait.

Send Us an Email for In-Depth Resolutions

For more detailed inquiries, drop us a line at support@moonprizecasino.com. This option is perfect for complex topics, such as verifying your account for USD transactions or understanding the ins and outs of our software providers like NetEnt, NoLimit City, or Evolution Gaming. We aim to respond within 24 hours, often much sooner, ensuring you get thorough, personalized advice.

Players love this method for things like bonus activations or questions about our daily login rewards. Our team dives deep into your concern, providing clear steps to keep your gaming on track.

Discover Self-Help Secrets in Our FAQ Hub

Before reaching out, check our extensive FAQ section—it's packed with answers to common questions about everything from payment methods to game rules. Wondering how to claim your no-deposit welcome bonus or the details on our Moon Sale first purchase offers? You'll find straightforward explanations right there, saving you time and letting you focus on the fun.

We update it regularly based on player feedback, covering topics like Sweeps Coins redemptions (remember, you need at least 100 SC for a minimum $100 payout) and even mail-in requests for free entries. It's like having a quick-reference guide at your fingertips.

Meet the Experts Behind Your Seamless Experience

Our support crew isn't just knowledgeable—they're passionate gamers who understand the excitement of titles from providers like Big Time Gaming or Red Tiger Gaming. Committed to resolving your issues swiftly, whether it's a transaction hiccup or a query about cluster pays in your favorite slots, they treat every interaction like a conversation with a friend.

We prioritize your peace of mind, with secure, efficient help tailored to US players. Next time something comes up, know that we're ready to assist, keeping your MoonPrize adventure running smoothly every step of the way.